Effective Date: 01/05/2023

Thank you for shopping with Tbakhar. We are committed to providing you with quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

  • Eligibility for Returns:

    • You have 15 days from the date of delivery to return an item.

    • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

    • Certain items, such as perishable goods, intimate or sanitary products, and customized items, may not be eligible for return. Please refer to the product description for specific return eligibility.

  • Return Process:

    1. Contact our customer support team at [Insert Customer Support Email or Phone Number] to initiate the return process.

    2. Provide your order details and reason for the return.

    3. Once your return request is approved, we will provide you with a return shipping label or instructions for returning the item.

  • Return Shipping:

    • Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

    • We recommend using a trackable shipping service to ensure we receive your return.

Refunds

  • Refund Process:

    • Once we receive your returned item, we will inspect it to ensure it meets our return criteria.

    • Upon approval, we will process your refund to your original method of payment within 7-10 business days.

  • Non-Refundable Items:

    • Shipping fees are non-refundable.

    • Items that do not meet the return eligibility criteria will not be refunded and may be sent back to the customer at their expense.

Exchanges

  • If you received a defective or incorrect item, please contact us at [Insert Customer Support Email or Phone Number] within 15 days of delivery. We will arrange for a replacement or refund as necessary.

Contact Us

If you have any questions about our return and refund policy, please contact us:

  • Email: tbakharoudkw@gmail.com

  • Phone: +965-66615180

  • Address: Kuwait city, Mubarakiya, Lulu Center Building, Floor No. 02, Office No. 09

Thank you for choosing Tbakhar. We value your trust and strive to provide a hassle-free shopping experience.